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      Country
          Country

          Find a Location

          MINDBODY Inc. has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • MINDBODY Inc.

              651 Tank Farm Rd San Luis Obispo, CA 93401-7062

            • MINDBODY Inc.

              4051 Broad St Ste 220 San Luis Obispo, CA 93401-8723

            • MINDBODY Inc.

              2811 Airpark Drive, Suite A Santa Maria, CA 93455

            Business ProfileforMINDBODY Inc.

            Computer Software Developers
            Multi Location Business

            At-a-glance

            Customer Reviews

            1.04/5stars

            Average of 26 Customer Reviews

            Customer Complaints

            71 complaints closed in last 3 years

            30 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            MINDBODY offers web based business management products for online booking, scheduling, and point of sale tools, available for access to our subscribers on computers, mobile devices, and mobile apps. 

            Products & Services

            MINDBODY Engage, MINDBODY Software, Point of Sale Hardware

            Business Details

            This is a multi-location business.

            Find a Location

            MINDBODY Inc. has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • MINDBODY Inc.

                651 Tank Farm Rd San Luis Obispo, CA 93401-7062

              • MINDBODY Inc.

                4051 Broad St Ste 220 San Luis Obispo, CA 93401-8723

              • MINDBODY Inc.

                2811 Airpark Drive, Suite A Santa Maria, CA 93455

              BBB File Opened:
              6/2/2005
              Years in Business:
              23
              Business Started:
              1/1/2001
              Business Started Locally:
              1/1/2001
              Business Incorporated:
              3/16/2015
              Type of Entity:
              Corporation
              Number of Employees:
              2000
              Alternate Business Name
              • MindBody Software
              • MindBodySoft, Inc.
              • Mind Body Soft, Inc.
              • Mind Body, Inc.
              • Booker Software
              Business Management
              • Mr. Rick Stollmeyer, Chairperson
              • Mr. Brett White, Director of Finance
              • Mr. Mark Baker, Chief Revenue Officer
              • Mr. Aaron Stead, Chief Revenue Office
              • Mr. Sunil Rajasekar, President
              • Mr. Adam Snarski, Sr. Manager, Customer Support
              • Fritz Lanman, CEO
              • Mr. Eric Ayala, Manager, Technical Support
              Contact Information

              Principal

              • Mr. Adam Snarski, Sr. Manager, Customer Support

              Customer Contact

              • Mr. Rick Stollmeyer, Chairperson
              • Mr. Brett White, Director of Finance
              • Mr. Mark Baker, Chief Revenue Officer
              • Mr. Aaron Stead, Chief Revenue Office
              • Mr. Sunil Rajasekar, President
              • Mr. Eric Ayala, Manager, Technical Support
              Additional Contact Information

              Fax Numbers

              • (866) 759-7958
                Primary Fax

              Phone Numbers

              Customer Complaints

              71 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/14/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Unanswered
              We contracted with Mindbody to handle the billing for our client's gym memberships. We were never sent a contract to sign and were told we were on a month-to-month plan. We recently decided to switch software billing systems. Mindbody told us that we would have to pay $500 in order to retrieve our clients' credit card information that we had entered into the site to be stored safely. When we asked for a copy of our contract where we agreed to this they said that it was "against company policy to provide a copy of our contract." When we continued to ask for a copy they said we could access a copy on Docusign. When we informed them that we had never received a contract on Docusign and certainly never signed one, they said that we had agreed to the fee simply by "using their website." They are now withholding our clients' credit card information from us unless we pay the $500.

              Customer Reviews

              26 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              skye w

              1 star

              02/27/2024

              Terrible company - total bate and switch scheme. I was guaranteed by the sales rep that I could have 1-hour access to my account. This timing guarantee was the ONLY reason I signed the contract. (That and he said I had a 90-day out if I did not like the service, but that has not proven to be correct either.) I contacted B**** *****s the Chief Revenue Officer via LinkedIN and said the rep charged my card but did not deliver the account access. Because of this breech, I was unable to launch my booking software in a timely manner. I wanted to cancel the contract. He said he'd look into it. Soon I was receiving calls from minions who all lined up to tell me my 1-hour deadline was unreasonable and no company could do that. They would certainly help me now. I told them too late - I was already working with Mangomint who set up my account within hours. They said too bad, we listened to the recording between me and their rep and have determined I'm unreasonable and will have to pay for 12 months. I immediately filed a complaint with my Attorney General. I am also having my attorney file discovery on them so I can obtain the recording they mentioned. Additionally, I am seeking detailed files of the sales reps actions to prove he did nothing but lie to me in order to get me to sign the contract. I have lots documentation and I'm willing to fight this Goliath. They are horrible - do not do business with them! Total bate and switch!

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